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Providing feedback is a critical component of positive development of our employees and team members.
I like that you got your team together for a discussion on your problems. I like that you gathered data from your team to better understand the problem. I wish we could have more data from other teams to make sure we understand the full impact of the problem. How could we do that?
By doing this, you have acknowledged the good work and used the ‘and’ to build upon that work and suggest a refinement to their approach in a positive way. The How Could engages everyone to work together on a possible solution. If you feel it would be better to provide a bit of coaching to the employee, you can use ‘What if” instead of How Could. For example, you could finish with “What if you got the other teams together for a similar discussion”
Next time you give feedback, try it out and let me know the results – two I likes, a brief pause, an I wish and a How Could or What If. |
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