As we move towards the ‘new normal’, our need to adapt the way we execute our work will demand an increase in our continuous improvement and innovation (CI&I) activity.

As you do this, I would encourage you to follow the logic I use for future state design – THINK TO S.E.E – Simple, Elegant and Effective. 

When you approach CI&I, the focus should always be on simplifying how we do our work – it is much easier to make things more complicated than it is to simply them.   Solutions should be elegant or well-designed following design thinking methodology.  And finally, it is critical that processes are effective in delivering internal and external customer value.   

Developing and executing future state design using the THINK TO S.E.E approach does take more thought and effort, but the effort will have a much higher rate of return.   Quoting Mark Twain – “If I had more time, I would have written you a shorter letter”. 

If you would be interested in attending a virtual skill development session on the THINK TO S.E.E methodology, please let me know. 

Keep improving. 

Scott