We have moved from uncertainty to the ‘temporary’ normal. We appear to be moving through 3 distinct phases – uncertainly and adjustment, the temporary normal and the new normal. Most of us are now in the temporary normal phase (I know I am).
What is different about this phase? We are experiencing what it is like to work in a social distance work world, whether at home or at the workplace. We have figured out methods to execute our work and are falling into some form of operating rhythm. Most of us have moved to an acceptance phase and are trying to make the best of the current state. Some of us are learning valuable lessons that we can apply for this phase and for the new normal.
What is required to win in this phase? We are still dealing with a situation that is not well understood and has limited predictability. Our natural instinct is to try to predict or control the situation. In a complex situation, both are very difficult. Instead, we need to focus on adaptability and resilience. Adaptability is preparing ourselves to rapidly reconfigure how we do our work and how we engage with our team members. Resilience is developing the skills to step back, understand, regroup and then set a course to continue to move towards our long-term goals. In order to be resilient your team needs to have a positive but realistic attitude, to be able to use failure and set- backs as an opportunity to learn and grow and to execute a plan to adapt and move forward.
As leaders it is up to us to set the example for both adaptability and resilience.
Please let me know your thoughts.